Frequently Asked Questions

Find answers to common questions about our equipment and services.

Do you ship internationally?

Currently, we focus on distributing premium medical equipment throughout the United States. For international inquiries, please contact our support team directly to discuss export capabilities and compliance.

How do I request a quote for bulk orders?

You can request a quote by adding items to your cart and selecting the "Quote" option, or by directly filling out the form on our Contact Us page. One of our specialists will respond within 24 hours.

Is technical support included?

Yes. All our capital equipment (like portable ultrasounds and patient monitors) comes with dedicated technical support to help your clinical staff with setup, operation, and troubleshooting.

What is your return policy on medical devices?

Capital equipment can be returned within 30 days if it remains in its original, unopened packaging, subject to a restocking fee. Opened sterile items or used medical devices cannot be returned for safety and compliance reasons.